https://nova.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Return on Investment of Complaint Management: A Review and Research Agenda https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:50176 Tue 03 Oct 2023 20:33:23 AEDT ]]> Retail sales explanations: resolving unsatisfactory sales encounters https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:6391 Sat 24 Mar 2018 07:45:08 AEDT ]]>